Refund and Returns Policy

1. General Overview

At junostore, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns and Refunds

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or show signs of wear are not eligible for a refund.
• Clearance or final‑sale items are non‑refundable unless they arrive damaged or defective.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if the item is damaged.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories, original tags, or shows minor wear, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are handled as a separate order. Once the original item is received and inspected, we will process the new order and ship the replacement item. Any price difference will be charged or refunded accordingly.

6. Damaged or Defective Items

If you receive a damaged or defective product, notify us within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 1234 Market Street, Suite 100, Austin, TX 78701, USA